Account & Data Deletion

What happens when you request deletion

• We verify that the request comes from the account owner before deleting account data.
• For an Account Holder: deleting the account deletes the account credentials and the household data controlled by that account, including family profiles, calendar items, chores, meals, school information, contacts, health records, reminders, alarms, and guest access.
• For other household members with individual logins: deletion removes that individual's login account and associated account data. Household information belonging to the Account Holder is not automatically deleted.
• Active sessions and access credentials associated with a deleted account are revoked.

Data that may be retained

We may retain a limited record of the deletion request and related support correspondence for up to 90 days for security, fraud prevention, and request documentation. Residual copies may remain temporarily in service-provider backups according to the provider's backup lifecycle and are not used as active Family Hub Plus data.

Request account deletion

Enter the email address used to sign in. Do not include passwords, child PINs, health information, or other sensitive household details in your request.

Before submitting

If you can still sign in, you may also contact Family Hub Plus support from your account. A deletion request does not require continued access to the app.